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Please inspect all your items/packages carefully on delivery. We recommend that if any of the boxes or packaging has any sign of damage on receipt, that you open the package and check the products inside before signing for it. If you find your items are damaged on delivery, please refuse the delivery and sign for them as "Damaged".

Yes you can collect your order from our store. Please select this option at checkout and we will contact you once your order is ready for collection.

If you wish to order a product which is produced by one of our brands but you can't find that product on our website, please contact us by phone: 0121 520 3587 or email us at [email protected]  

Please note that the advertised mattress firmness is for guidance only as a mattress normally feels softer for heavier people and firmer for lighter people. Please do not open the mattress packaging if you are not completely happy with your mattress ...

It is normal for all new mattresses, including the natural fibres such as wool and horsehair to give off their own natural odour that is nontoxic and it may take some time to dissipate, however, there is no specific time limit which can be applied. To help the mattress air out better, simply remove all of your bedding, open the windows and leave it for a few hours. If possible, allow the mattress exposure to the sun for few hours to help the process. For double sided mattresses, please ensure both sides get exposure to the sun.