Terms & Conditions

Welcome to our Website

Welcome to Jsb Furniture. The terms and conditions as set out within this document apply to the use of our site and any orders placed with us. When accessing or committing a transaction with us you are agreeing to our terms and conditions and also agree to be legally bound by them.  Please take the time to read these, as they include important terms which apply to you.

These Terms And Conditions do not affect your statutory rights.

Before you proceed with your order, if you have any questions relating to the terms and conditions you are agreeing to please contact us. Please contact us in writing or by email us using the address shown in the contact us section below.

Your Order

You are able to generate your order when clicking your chosen items and available options from our menu for Goods or Services. You are able to edit your order before you commit to buy.

After submission, you will receive an immediate Acknowledgement of the order placed and a unique order number will be allocated to it. Please keep a note of this number, as it will be required for identification or tracking purposes.

This is not an acceptance of your order.

When your payment has been accepted and authorised and we have determined the availability of your required products you will receive a second email confirming your order and this will then be regarded as a legally binding contract between us.

  • Note if in the unlikely event there is going to be a delivery delay for any reason you will be contacted, we can discuss the options or alternatives available to you.

 The VAT amount will be shown on your order. Our VAT registration number will also be shown on this document.

In Force Majeure (extreme circumstances outside of our control) our company may, at its absolute discretion, cancel any contract for the supply of goods or services pursuant to the order form, or cancel the manufacture and/or delivery of the goods or services.

In these circumstances, our company will endeavour to discuss other suitable alternatives that may be available to you.

We reserve the right not to accept any order if any of the following criteria are true:

  • We have insufficient stock to expedite the order
  • Any of the items ordered was incorrectly described or priced on the Website
  • Your payment was not authorised

 If your order is cancelled by us we will refund the amount paid in respect of the contract.

We will not be obliged or liable for any compensation.

Bespoke or Special Orders

All orders, which are bespoke/special orders, are not subject to the cooling off period, we will have commissioned a supplier to manufacture them for you.

All orders which have not been selected from our stock are by definition ‘Special’ or ‘Bespoke’ orders. All bespoke orders have an estimated lead time (2 - 3 weeks, 20 days etc ) which is clearly stated on the product page and/or your order confirmation email.

To clarify our precise definition of a ‘Special’ or ‘Bespoke’ order is a product configured by you on our website or in store where you have chosen selectable options e.g.  by fabric, by material, , by colour, by size, or by tension etc.. Where you are configuring (selecting options) to build your own product. This product will be made specifically to your chosen custom options and therefore becomes a Bespoke/Special order product.

If after ordering an item from our stock you have reason to cancel your order, you may cancel your order at any time prior to despatch. Non-Stock items will be subject to 40% cancellation/Restock charge. Please email us at: [email protected]

We will email a confirmation of your cancellation. You will receive a refund using the same method as your original order.

The Price of Goods and Services

The price of goods and services will include VAT (value added tax) at the applicable rate. Any changes in the VAT rate between the date of your order and the delivery date may change the cost shown and may require adjustment to the price payable where this occurs we will inform you of any changes as soon as possible and you will be deemed to have accepted those changes unless you specifically tell us otherwise, or (where the order is a ‘Stock Order’ and not a ‘Bespoke’ or ‘Special’ Order) reject the goods on delivery.

Your order may show charges for delivery assembly or another service. In the event you request a different service to that requested originally, we reserve the right to apply further additional charges to your order.

Pricing Policy

Any headline price indicated on our site will be in line with our supplier’s guidelines. The terminology used differs from one manufacturer to another. The following are just a few of the more commonly used terms:

Consumer Price Guide (this being the price the Brand, Manufacturer or Supplier suggest the Dealer should charge the consumer).

Recommended Retail Price Guide (this being the price the Brand or Manufacturer suggest the Dealer should charge the consumer).

Retail Price Guide (this being the price the Brand, Manufacturer or Supplier suggest the Dealer should charge the consumer).

Showroom price Guide (this being the price the Brand, Manufacturer or Supplier suggest the Dealer should charge the consumer).

The lower price offered by us is a discounted price.

We pride ourselves in being exceptionally competitive in price. We have a policy; we are NEVER KNOWINGLY beaten on Price or Service.

In the unlikely event, and where it is brought to our attention, a competitor is offering a lower price on the identical item will match or better this price. It is our policy to establish that any lower price has been offered by a legitimate accredited dealer and has not been made in error.


Full payment for goods and services is required at checkout.

Payment by Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

# Pay Later (in 14 days): The payment period is 14 days from shipment of the goods or tickets/ availability date of the service.

# Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

 Delivery Times

Every reasonable effort will be made to adhere to the delivery dates stated at the initiation of your order, however, these dates should be viewed as an estimated period. Such dates will be provided in good faith and based upon the information provided to us by our suppliers at the time. Special orders can be delayed for reasons beyond the control of our suppliers.

Our company will not accept any liability for any loss or inconvenience for any delay in delivery.

Delivery of Goods

Where a delivery charge is applicable and is stated at check- out any subsequent change of address may incur additional delivery costs.

We deliver by way of our own transport or a chosen carrier depending on the nature of the products ordered or your delivery area.

Adequate and safe access to your room of choice is your responsibility as is the provision of safe passage free from vulnerable items such as floor lamps occasional furniture pictures or any other removable items, which may hinder the delivery process. If our operatives deem the delivery access to be unsafe or inappropriate they may at their discretion decide to terminate the delivery pending at another time. Please note if a delivery is re scheduled under these circumstances additional delivery charges may apply.

In the event you are not available at the time of the attempted delivery a card will be left advising you we called. Please contact us or our delivery contractor within 24 hours to make a new appointment. An alternative delivery date can be arranged but you are liable to pay for the redelivery charges of minimum £35 depending on the nature of the products ordered or your delivery area.

If we do not hear from you within this period it is likely the goods will be returned to us and in this instance charges will apply.

Time of delivery is not the essence in these terms and conditions. We will not be liable for any loss or damage incurred by you through any reasonable delay due to unforeseen circumstances outside of the reasonable control of our company or any reasonable rescheduling of delivery.

Where you have elected to have your goods delivered to a third party carrier or other such establishment engaged by you it is the responsibility of that entity or person to accept the delivery on your behalf and sign for it accordingly. We will not accept any responsibility liability or damage after the signed acceptance.


All our products are sourced responsibly and most of our mattress and divan sets suppliers are members of the National Bedding Federation (NBF) who have rigorous rules and regulations to protect you from the use of inferior components and construction methods. They also give you the best industry-recognised levels of guarantee.

All products are sold subject to its particular Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after sales service and guarantees.

We endeavour to ensure that all details, descriptions and prices of Products appearing on our Website were correct at the time when the relevant information was entered into our web system. All images used are for illustrative purposes and are not intended to be relied upon for, nor to form part of, any contract unless specifically incorporated in writing into the contract.

Please note that the advertised mattress firmness is for guidance only as a mattress normally feels softer for heavier people and firmer for lighter people. Please do not open the mattress packaging if you are not completely happy with your mattress firmness. We are unable to accept a mattress for return or exchange once it has been removed from the original packaging. (*Please refer to special/bespoke orders section to check if your order is eligible for return.)

We strive to keep the information on our Website as up to date as possible, however, all information provided; (including Product Descriptions, Fabrics and other selectable options) appearing on this Website at any given time may not always reflect the position exactly at the precise moment you place an order.  We cannot guarantee the price of a Product until your order is accepted in accordance with our email order acceptance procedures.

Damaged or Defective Goods

Please inspect all your items/packages carefully on delivery. We recommend that if any of the boxes or packaging has any sign of damage on receipt, that you open the package and check the products inside before signing for it. If you find your items are damaged on delivery, please refuse the delivery and sign for them as "Damaged". Please contact customer support team with 24 hours who will be happy to rectify this problem as soon as possible. If you don’t refuse the product and don’t sign for it as ‘damaged’ then this may jeopardise any claim for damaged goods.

Please do not refuse the delivery of your item for any other reason than damage/defect as your item may not be eligible for return (*Please refer to special/bespoke orders section) and you may have to pay the redelivery charge for us to send it back to you.

All our products come with a minimum of 12 month manufacturer guarantee from the date of delivery. If you believe your item is defective and you wish claim, please email us your complaint along with photographs of the fault.

If the fault cannot be assessed from the photographs then we may require inspection of the goods by a recognized third party inspection company like HomeServe, Ecomaster and FIRA. We will require a deposit of £60 which is fully refundable if the product is found to be faulty.

No unauthorised repairs or modifications should be made to the goods.

Any damage sustained to a customer’s property during the delivery must be written on the delivery operative’s delivery advice note.

We do not accept claims, liability and loss or damage whatsoever for any goods, which have been misused or assembled by you or any third party.

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

• You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

• Your right to return products does not apply to Bespoke or Special Order goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned.

• If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

• To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and your phone number and email address.

• You can cancel by email: [email protected]

• If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). Please Note: If you return the goods through our courier there will be a minimum return delivery charge of £48 which will be deducted from your refund.

• We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Returns, Refunds, Cancellations and Cooling Off Period

We comply with the Distance Selling Regulations and you have a 14 Day cooling off period where you may cancel your order. This cooling off period is any time up to 14 working days after the day we have delivered the product to you. You must notify us in writing if wish you cancel your order and return the goods. You then have a further 14 days from your written notification to return the item to us at your own cost.

*Please refer to special/bespoke orders section

Returnable for credit goods must be made available in their delivered form and original packing and must not have been tampered with in any way. Unfortunately, we can not accept returns on items that have been removed from their original packaging.

On return all products will be inspected to ensure the product has not been compromised and is complete before a refund is processed.

Where a refund is due we will refund the sum due to you by the same method as it was originally paid by you unless otherwise agreed by us. We will make every effort to complete this process, as soon as is possible unless unreasonable delays have been caused by you when affecting the return of the goods to us or our agent.

Cancellation Procedure

Any request for cancellation will need to be submitted by letter or email and directed to our head office AS SHOWN IN OUR CONTACT US section below.

*Please refer to special/bespoke orders section

Contact Us

Email: [email protected]

Head Office Address:

22- 28 Great Bridge,



Telephone: 0121 520 3587

Guarantee And Indemnity

The customer should have the responsibility to cover the Company and indemnify the Company against any actions including claims, losses damages and actions incurred which arise from the Company acting on the directions or instructions from the customer or the Customers own actions.

Risk And Title

Title to the Goods shall only pass to the Customer when cleared funds amounting to the full value of the order are received by the Company. 

Ownership of the goods will remain with the Company and the Company will be entitled to dispose of them at any time before receipt of payment in full for any Products or services supplied after having notified the Customer of such action by way of recorded delivery letter using the address used against the order. A notice period will be indicated on this letter.

The Risk for loss or damage to the Goods shall pass to the Customer on delivery to the Customer (or delivery to a third party carrier nominated by the Customer)

It is understood that it is the customer’s responsibility to insure and protect goods awaiting exchange or collection.

Law And Jurisdiction

Any contract to which these terms and conditions apply shall be governed in accordance with English law and the parties hereto submit to the non-exclusive

Jurisdiction of the English Courts.


Our customer service is important to us. In the event you have a disagreement with us please direct it in writing to our Customer Service Manager at the following address where we will make every effort to resolve the matter quickly and efficiently:

Attention Of The Customer Service Manager: [email protected]  


We work day and night to ensure accuracy of our website. With many thousands of configurable products on offer it is not possible to guarantee errors. We will continue to rectify any errors as soon as is possible but we are unable to accept responsibility for any losses incurred.

Our liability in regard to any contract shall be limited to the value of the goods.

We reserve the right to:

  • Change prices without notice
  • Remove or change product content
  • Update our terms and conditions, and your continued use of the website (or any part of it) following such a change will demonstrate your acceptance of such change

We would be grateful if you would report any errors you may find on our website to us as soon as is possible and we will rectify them at the earliest possible time.


If any part or individual part of these terms and conditions cannot be implemented the Company shall not prejudice any of the other remaining conditions within this contract.

Company Details

Email: [email protected]

Registered & Head Office Address:

22- 28 Great Bridge



Telephone: 0121 520 3587

This Website is owned and operated by Jsb Furniture Ltd

Company Registration Number: 10644018

VAT Registration: 266 849 941