Where in the UK do you delivery?
JSB Furniture offers FREE front door delivery (Ground Floor) on all orders over £249 in most parts of the UK Mainland. Orders under £249, there will be a small surcharge. Please enter your postcode at Checkout to see all the delivery options available in your area.
Do you offer room of choice delivery?
We are pleased to offer Room of choice delivery on many of our products. All products that qualify have a Room of choice delivery tick-box and associated price on the products page. Simply select this option and it will be added to your shopping cart.
When will my item be delivered?
Estimated delivery times are indicated clearly on all product pages. Please note that an indication of such dates is an estimate only. We will take reasonable steps to meet any estimated delivery date. However delivery times cannot be guaranteed and does not constitute a contractual obligation by JSB Furniture to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.
Can I collect my order from you?
Yes you can collect your item free of charge from our store in Tipton (DY4 7EW). Please select "Collect from Store" at checkout. We will notify you as soon as your item is ready for collection.
How will you arrange my delivery?
Our customer care team will contact you by email to book in a convenient delivery time once your order is ready for delivery. You will be then offered a particular day with a 3 hour delivery slot when the couriers have planned route in your area. In case you cannot accept delivery on the originally offered date then we can offer you the next available date.
What happens on the day of delivery?
You will be sent a tracking link by email and SMS to be able to track the delivery vehicle live on the day of delivery.