After Sale Questions

Order Confirmation emails are sent automatically within a few minutes of placing your order, but can take up to an hour. If you still havn't received your email, please check your spam folder since the confirmation email might be mistaken as junk mail...

Yes we offer full 14 days return policy. You must email us in writing at [email protected] informing us about your wish to cancel the order within 14 days from the day you receive your order. Please Note: Not all items are eligible for return. ...

Please note that the advertised mattress firmness is for guidance only as a mattress normally feels softer for heavier people and firmer for lighter people. Please do not open the mattress packaging if you are not completely happy with your mattress ...

It is normal for all new mattresses, including the natural fibres such as wool and horsehair to give off their own natural odour that is nontoxic and it may take some time to dissipate, however, there is no specific time limit which can be applied. To...