Delivery Questions
Do you offer free delivery?
Yes, We do offer free delivery on all orders over £199 to mainland England and Wales Postcodes. Orders under £199 incur a £14.99 delivery charge. If in doubt, please follow these steps to check if we offer free delivery to your area:- 1. Add item(s...
Do you deliver on weekends?
We do offer Saturday/Sunday deliveries to some areas of the UK for an extra charge of £14.99. Please contact us before placing an order to check if this service is available in your area.
How soon can you deliver?
We can deliver some items as soon as 1 - 4 Days depending on the delivery postcode and the stock status but that varies from product to product. Please refer to the estimated delivery time stated on every product detail page or contact us by phone or...
Do you offer old mattress or bed disposal service?
Yes we do offer old bed or mattress removal service. Please see the charges below: Mattress Disposal: £39.99  Divan Set Disposal: £49.99 Divan Set and Headboard Disposal: £59.99
Where will you leave my items?
This depends on the delivery service you select at checkout. Please find more information about our delivery services below: Standard Door Step Delivery: Our Free Standard Delivery service is carried out by 1 Man to the front door...
Do you offer assembly service?
Yes we do but this service is available to our local customers only. Please contact us 0121 520 3587 to check if this service is available in your area.
What should I do when my order arrives?
Please inspect all your items/packages carefully on delivery. We recommend that if any of the boxes or packaging has any sign of damage on receipt, that you open the package and check the products inside before signing for it. If you find your items ...
Will you contact me to arrange a delivery date?
Yes we/our delivery partner will contact you to confirm a delivery date once the order is ready. 
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After Sale Questions
Why didn't I receive my order confirmation email?
Order Confirmation emails are sent automatically within a few minutes of placing your order, but can take up to an hour. If you still havn't received your email, please check your spam folder since the confirmation email might be mistaken as junk mail...
What if I need to return my item?
Yes we offer full 14 days return policy. You must email us in writing at [email protected] informing us about your wish to cancel the order within 14 days from the day you receive your order. Please Note: Not all items are eligible for return. ...
Can I return my mattress if its too firm or too soft for me?
Please note that the advertised mattress firmness is for guidance only as a mattress normally feels softer for heavier people and firmer for lighter people. Please do not open the mattress packaging if you are not completely happy with your mattress ...
My new mattress is giving off an odour. Is it normal?
It is normal for all new mattresses, including the natural fibres such as wool and horsehair to give off their own natural odour that is nontoxic and it may take some time to dissipate, however, there is no specific time limit which can be applied. To...
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Product Related Questions
Do you offer assembly service?
Yes we do but this service is available to our local customers only. Please contact us 0121 520 3587 to check if this service is available in your area.
What if I want to order a product not shown on your site?
If you wish to order a product which is produced by one of our brands but you can't find that product on our website, please contact us by phone: 0121 520 3587 or email us at [email protected]  
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Payment Related Questions
Do you offer Interest Free Credit?
Yes, we offer upto 12 months interest free credit. Please choose Klarna or DivideBuy at checkout. T&Cs Apply.
What are my payment options?
We offer the following payment options: Paypal Klarna DivideBuy All major Credit/Debit Card (including American Express)
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